WARRANTY AND SUPPORT

WANRRANTY & SUPPORT

Back to Base Warranty

We provide one year return to base warranty that start from the date of purchase on your tax invoice and warranty is not extendable. Sidewinder Computer Services will be referred to in this document as SCS.  

System warranty is inclusive of labor and hardware for 12 month, but excludes software, virus and third party products. In the event that faults are found to be a result of software failure or virus attacked, a service fee will be charged.

Customers that have chosen to assemble their own PC will have full responsibility for any physical damages that have occurred through assembling; We will not take any responsibilities for any incorrect assembling and installations.

Products found Dead On Arrival (DOA) within 7 days from the date of purchase will be replaced, the replacement will be based on the stock we have. Original package and all contents must be returned as new with a copy of the invoice for time replacement. However, no replacement will be given for the physical damaged products.

Faulty products returned to us after 7 days of the purchase will be treated as Not DOA and the normal warranty will be taken for a time period of two to four weeks before the replacement.

No warranty for consumable goods e.g. Media (CD's,DVD's, Inks, Paper etc).  

No warranty covered for physical damaged products e.g. burning or physically damaged. Under consumer law guidelines, we are not required to give warranties, refunds, exchanges or credits if customers want to return products that they have modified, damaged, or removed the identifying barcodes/serial numbers from.

Any part returned for warranty that tests 'ok' by our technicians may incur $50 testing fee.

Shipping fees are at customers' costs, local area customers will arrange for SCS to pick up or return by themselves. Please attach a copy of the original invoice and a detailed fault description. Customers are responsible for proper packaging of warranty returns. We are not responsible for any parcel missing in transit, on its return back to us.  

Products found not faulty after testing will be shipped back to customers at their costs, local cutomers will be advised from SCS as to a delivery date.

Manufacturer Warranty

Sidewinder Computer Services (SCS) does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the Monitors, Printers, Scanners, Network Products (e.g. Netgear, D-Link), Digital Cameras, Notebooks and more are under Manufacturer Warranty. If products are covered by a local manufacturer warranty you will have to contact them and arrange the necessary return particulars. Please see Manufacturers Details. We also recommend checking your warranty registration cards for terms and conditions once you purchase the products; in most cases they should have the appropriate numbers and details for your return. Please contact us if you are uncertain of this procedure before retuning your goods

Warranty Procedures

  • Original invoice or receipt must be presented for all warranty claims.
  • Warranty claims must be along with your name, phone number, address and problem descriptions.
  • Warranty for computer parts normally takes approx. four weeks before replacing to customers.
  • We only takes care of warranty for those products in our invoice indicated with warranty code BW (Back to base Warranty)
  • Products in our invoice indicated with warranty code MW are taken care by the Manufacturers of relative products. Customers should contact relative Manufacturers or their service centers by themselves when they have warranty claims.
  • Warranty period is also listed along with the products in our invoice. Warranty period start from the date that customers purchase the products.
  • Warranty void if warranty labels on the products are removed.

Warranty Code in Our Invoice

  • Y: Year / Years (from the invoice/receipt date)
  • BW: Back to base Warranty
  • MW: Manufacturer Warranty

Warranty and Technical support contacts
SCS does not take any responsibilities if those contacts and information were changed.

Manufacturer
Phone Number
Website
Acer
1300 365 100
support.acer.com.au
Asus
1300 799 833
www.asus.com.au
BenQ
1300 130 336

www.benq.com.au
Brother
(02) 8875 6000

www.brother.com.au
Canon
13 13 83

www.canon.com.au
Compaq
1300 363 669
www.compaq.com.au
Creative
(02) 9021 9898
D-Link
1300 766 868
www.dlink.com.au
Epson
1300 361 054
www.epson.com.au
Fujitsu
1300 364 484
www.fujitsu.com/au
HP
13 10 47
www.hp.com.au
IBM
13 14 26

Intel
1800 649 931
support.intel.com
iomega
(02) 8223 9140
www.iomega.com.au
Kodak
1800 147 701

Lexmark
1300 362 192
www.lexmark.com.au
LG
1800 643 156
www.lg.com.au
Linksys
(02) 8850 1192
www.linksys.com.au
Logitech
(02) 8850 1192
http://www.logitech.com/index.cfm/AU/EN
Maxtor
www.maxtor.com
Microsoft
13 20 58
www.microsoft.com.au
Mitsubishi
1300 651 808
www.mitsubishi-electric.com.au
Netcomm
(02) 9424 2000
www.netcomm.com.au
Netgear
1800 787 638
www.netgear.com.au
OPTI-UPS
www.opti-ups.com
Panasonic
1800 677 203
www.panasonic.com.au
Philips
1300 130 837
www.philips.com.au
Pioneer
1300 666 383
www.pioneeraus.com.au/computer
Samsung
1300 362 603
www.samsung.com.au
Seagate
1800 129 277
www.seagate.com
Sony
1300 226 429
www.sony.com.au
Swann
1300 138 324
www.swann.com.au
ViewSonic
1800 880 818
www.viewsonic.com.au
Western Digital
support.wdc.com
Toshiba
www.toshiba.com.au

 

Terms & Conditions

Price: All prices quoted are GST included. Prices are subject to change without notice.

Purchase:: All the parts we sell are not carrying any compatibility problems of your existing system, hardware or software. (Please make sure the parts suit for you)

Payment: All payments are strictly COD. Purchases are made by cash, EFTPOS, credit card, cheque or direct deposit . All charges incurred as a result of dishonored cheques are the responsibility of the customers.

Pick up: Customers have their responsibility to check all products they ordered are completed and in good order before they pay and pick up.

Delivery: All freight costs will be honourede by the purchaser. Customers are responsible for any loss or damage to goods in transit by any courier or postal service. Customers are responsible to have someone at the delivery address to sign for and accept the delivery .

Cancellations: Any attempt to cancel an order must be made as soon as possible.

  • Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back
  • Cancellations may be communicated by telephone, email or fax
  • Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
  • Cancellation for specially ordered items would also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost

Return/Credit/Refund: Please contact us by email or phone to verify if a return/credit can be accepted. Read below for guidelines on this procedure.

  • No deposit can be refunded if the customer cancels the order
  • No freight cost can be refunded
  • We reserve the right to credit, refund or exchange faulty products at our discretion

Customers are responsible to find/obtain the correct components for their needs. If customer purchased a product and have a change of mind then we may be able to accept a return for refund/credit if the product is in original packaging/contents/condition and if it is returned with a copy of the invoice within 7 days. However, a 15% restocking fee or more will be placed on any returns of this sort

If a product is faulty during its one year warranty (past the DOA period) then it is subject to either the standard or manufacturer warranty replacement/fix and no refunds/credits can be made (see Warranty & Support Section).

Title: Legal title of any goods provided by Sidewinder Computer Services (SCS) shall not pass to any party until payment has been received by SCS and SCS shall be entitled to unpaid vendor's lien on all such goods and services until payment is so received. Buyer shall take delivery at he Buyer's nominated address and risk in respect of the goods shall pass on such delivery. SCS may at any time terminate and contract relating to the goods and bailment without notice to the buyer and may thereupon take possession of the goods. Buyer authorizes SCS by its servants or agents to enter any premises owned, leased or otherwise occupied by reasonable force to obtain such possessions. If the goods are sold by the Buyer, Buyer acknowledges that such a sale by Buyer as bailer for and on behalf of SCS to hold the proceeds of sales on trust for SCS until payment in full to SCS.

Website: The Sidewinder Computer Services (SCS) Website contains information on goods and services that the Customer may purchase including SCS product descriptions and specifications. With the exception of information relating to SCS pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not SCS, and SCS has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.

This Website contains hyperlinks and pointers to other websites operated by third parties. These linked websites are not controlled by SCS, and SCS is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by SCS, its affiliates or their directors or employees. The Customer links to any such website entirely at its own risk.

* While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and SIDEWINDER Computer Services reserves the right to decline orders arising from such errors. * Due to changing market forces and other extenuating circumstances that affect product availability and price stability. We reserve the right to withdraw any product we advertise and change prices without notice.  * Pictures and descriptions are for illustration purposes only . While we try our best to maintain images and descriptions of products, we do not guarantee the correctness of images and descriptions.